NRI Grievance Registration, Revenue Administration, Disaster Management and Mitigation Department, Govt. of Tamil Nadu

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GUIDELINES FOR SUBMISSION OF ONLINE N R I - GRIEVANCE

1. Any NRI Petitioner who desires to submit grievance can use this facility and submit by online to the concerned department/organization.
2. A petitioner Email address is mandatory to avail this facility (which may be used to find the identity of the NRI Petitioner.
3. The language of the grievance can be only in English.
4. On clicking at " Online Grievance - N R I ", the petitioner has to fill the required details (Email address, Security Code and OTP) on the model window that will appear.
5. The fields marked * are mandatory while the others are optional.
6. The text of the grievance may be written at the prescribed column.
7. At present, the text of an grievance that can be written at the prescribed column is maximum to 3000 characters only.
8. In case an grievance contains more than 3000 characters, prepare your grievance with necessary details and Generate a PDF or JPEG file for your grievance details along with copy of your passport in a single file or Generate a PDF or JPEG file for your passport in a single file of maximum 1.5 MB size. It can be uploaded as an attachment, by using column Upload Grievance Copy / Supporting Documents (Optional)
9. For each grievance, an acknowledgement with the unique grievance number and QR Code will be provided which may be used by the petitioner for any references in future. Also, the petitioner will get an SMS on both submission and final disposal of the grievance.
10. After the initial scrutiny of the grievance and the attached documents, the submitted grievance will be forwarded to the Concerned Officer and processed.
11. A petitioner can know the status of the grievance submitted by Online. To use this facility, the petitioner should know the Grievance Number provided by the system at the time of submitting the petition. Also, QR Code in the Acknowledgement can be scanned using QR Code reader on a smart phone to check the status of the Grievance.
12. Petitioner have to read and understood the guidelines along with Terms and Conditions of this Portal.

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TERMS & CONDITIONS

This Petition Processing Portal (PPP) is designed, developed and hosted by National Informatics Centre, Government of Tamil Nadu in consultation with the respective Government Organisation / Department Though all efforts have been made to ensure the accuracy and correctness of the content on this Portal, the same should not be construed as a statement of law or used for any legal purposes. NIC / Organisation / Department accepts no responsibility in relation to the accuracy, completeness, usefulness or otherwise of the contents. Users are advised to verify/check any information with the relevant Government department(s) and/or other source(s), and to obtain any appropriate professional advice before acting on the information provided in the Portal. Users are hereby informed not to use, display, upload, modify, publish, transmit, update, share or store any information that:

1. belongs to another person.
2. is harmful, threatening, abusive, harassing, blasphemous, objectionable, defamatory, vulgar, obscene, pornographic, pedophilic, libelous, invasive of anothers privacy, hateful, or racially, ethnically or otherwise objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. harm minors in any way;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. violates any law for the time being in force;
6. discloses sensitive personal information of other person or to which the user does not have any right to;
7. causes annoyance or inconvenience or deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 8. impersonate another person;
9. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
10. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. It is hereby informed that in case of non compliance with terms of use of the services and privacy policy provided in this Portal, on bringing it to the notice to the system administrator through the eMail ID provided in the contact us link of this Portal with authentic proof, the violated user will be blocked immediately and access rights of the users to the Petition Processing Portal will be terminated without any notice after verifying the details. In no event will NIC / Government Organisation / Department be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of data,arising out of or in connection with the use of this Portal. These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.

Hyperlinking Policy
Links to external websites/portals
At many places in this Portal, you shall find links to other websites/portals. These links have been placed after careful scrutiny for users convenience. NIC / Government Organisation / Department is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this Portal should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over availability of linked pages.

Links to Petition Processing Portal (PPP) by other websites
We do not object to you linking directly to the information that is hosted on this Petition Processing Portal (PPP) and no prior permission is required for the same. However, we would like you to inform us about any links provided to this Portal so that you can be informed of any changes or updates therein. Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this Portal must load into a newly opened browser window of the User.

Copyright Policy
The contents published in this portal are primarily owned by the respective Government Organisation / Department. The material featured on this Portal may be reproduced free of charge after taking proper permission from the respective Government Organisation / Department. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context and as per the guidelines provided by the respective Government Organisation / Department. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce the material shall not extend to any material which is identified as being copyright of a third party. Authorisation to reproduce such material must be obtained from the concerned copyright holders.

Privacy Policy
The Petition Processing Portal (PPP) and apps based on this Portal do not automatically capture any specific personal information like name, phone number or e-mail address, etc., that allows us to identify you individually, from you without your consent.
If this Portal requests you to provide any personal information for registration or other activities, you will be informed about the purpose of collecting your data, and adequate security measures will be taken to protect your personal information.
We do not sell or share any personally identifiable information volunteered on this Portal to any third party (public/private). Any information provided to this Portal will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Disclaimer
Welcome to Petition Processing Portal (PPP) of Government of Tamil Nadu.
On this Portal, the grivance petitions / applications of the people are processed by the Collectorates, Government Departments, Commissionerates, Directorates, Statutory Organisations, Local bodies, Government Undertakings / Boards in Tamil Nadu.
This Service is being provided by the above mentioned bodies of Government of Tamil Nadu in association with National Informatics Centre (NIC) to facilitate the faster and more efficient processing of the grivance petitions of the citzens. However, the details of the petitions are owned and maintained by the concerned bodies of the State Government. The concerned authorities of various bodies are responsible for their accuracy, authenticity and validity. In case of doubt or query, users are requested to contact the respective body of the State Government. NIC does not hold any responsibility for the contents.

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NRI Grievance Petition Portal

It is a G2C service that facilitates the NRIs to submit the petitions of their grievance as well as to view the status of the petitions online. After the initial scrutiny of the grievance and the attached documents, the submitted grievance will be forwarded by the Nodal Officer to the concerned office(r)s of all the departments that process the petitions by forwarding the petitions back and forth hierarchically down the line till the action taken by the concerned officer is accepted by the Nodal Officer. The office of the Principal Secretary / Commissioner of Revenue Administration, Disaster Management and Mitigation Department can monitor the petition processing.

Submit Grievance

Any Non-Resident Indians (NRI) Petitioner who desires to submit their grievance can use this facility and submit by online to this portal. A petitioner Email address is mandatory to avail this facility. The language of the petition can be only in English. On clicking the link " Submit Grievance ", the petitioner has to enter and submit the required details (Email address, Security Code and OTP received on his mobile) to login to this portal. For each grievance, an acknowledgement with the unique grievance number and QR Code will be provided which may be used by the petitioner for any references in future. Also, the petitioner will get an SMS on both submission and final disposal of the grievance. After the initial scrutiny of the grievance and the attached documents, the submitted grievance will be forwarded to the Concerned Officer and processed.

FAQs

1) What is the purpose and objectives of Petition Processing Portal? Purpose: The Petition Processing Portal (e-District GDP) is an integral part of the district administration and the related departments in their day-to-day office work. It facilitates the public to submit the petitions of their grievance as well as to view the status of the petitions at Collectorate/RDO Office/Taluk Office counters, CSCs and Online. The petitions are forwarded by the Collectorate to the concerned office(r)s of all the Departments that process the petitions by forwarding the petitions back and forth hierarchically down the line till the action taken by the concerned officer is accepted by the Collectorate. The Collectorate can monitor the petition processing. It can be used by any Department / Organization / Municipal Body with their own hierarchy.

Objective: The objective of the portal is to ensure speedy, convenient and effective redressal of citizen issues by the administration.

2) In which languages can I submit a Petitions?
You can submit petition in either Tamil or English language.

This portal is designed, developed, hosted and maintained by National Informatics Centre (NIC)

Ministry of Electronics & Information Technology, Government of India, Tamil Nadu State Center, Chennai - 600 090.

Last Modified : November 23, 2018 | This portal is best viewd in Chrome and Firefox browsers (Lateset Version).

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