It is a G2C service that facilitates the NRIs to submit the petitions of their grievance as well as to view the status of the petitions online. After the initial scrutiny of the grievance and the attached documents, the submitted grievance will be forwarded by the Nodal Officer to the concerned office(r)s of all the departments that process the petitions by forwarding the petitions back and forth hierarchically down the line till the action taken by the concerned officer is accepted by the Nodal Officer. The office of the Principal Secretary / Commissioner of Revenue Administration, Disaster Management and Mitigation Department can monitor the petition processing.